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E-Commerce Operations Assistant

Location: Dorking, Surrey, UK.   

Commitment: Full Time, Permanent

Reports to: Operations Manager  

SNAKEHIVE is a British brand designing phone cases and accessories for everyday life, built on thoughtful design and exceptional craftsmanship. Our products are at the heart of our business - we source, design and work with quality manufacturing partners to offer only the highest quality products to our customers. 

With new challenges everyday this is an incredible opportunity to work in a fast paced growing ecommerce company in an exciting product area. You will need to have a passion for working in ecommerce and a fun and energetic culture. 

OVERALL JOB PURPOSE  

This key position is right at the heart of Snakehive, ensuring the smooth running of an efficient and professional Operations function and everything else in between. The work itself will be varied, fast paced and you’ll be cross-trained and in constant communication with many different areas on the business.

ROLES & RESPONSIBILITIES 

  • Quality assurance checks and resolution of any product issues
  • Arranging shipping couriers and the investigation and resolution of shipment queries
  • Be trained and work with our in-house hot foil machine to customise products for our customers
  • Work alongside the Amazon FBA co-ordinator to support arranging couriers etc
  • Work alongside the Customer Services team to resolve and investigate order queries
  • Help supervise any temporary staff with work and responsibilities
  • Perform fraud checks
  • Daily order processing and labelling 
  • Taking in delivery and processing of stock
  • Compiling and developing reports on operational Key Performance and Risk Indicators
  • Help maintain and optimise our operational systems to be more efficient
  • Review and work to improve operational processes, workflows and procedures
  • Perform stock counts and validate inventory quantities in the system
  • Work with the procurement team to identify stock shortages and procurement needs
  • Attend and contribute in weekly team meetings
  • Maintenance of the warehouse of a daily basis
  • Undertaking other operational and appropriate administrative duties as required

PERSON SPECIFICATION

  • Outstanding communication and interpersonal abilities
  • Excellent organisational skills, ability to multi task, prioritise and manage time effectively
  • Strong team-working combined with ability to work as part of a cross functional team
  • Good level of health required; as the role involves some lifting of boxes at times
  • Proficiency in spoken and written English language
  • Competent use of Microsoft Office e.g. Word & Excel

PERSONAL QUALITIES

  • Hands-on can-do approach   
  • Flexibility to adapt quickly to changing circumstances   
  • Able to prioritise and identify solutions in timely manner
  • Curious in nature and always looking to question, learn, and look for better ways to do things
  • Relish working in a small company with a fast paced and high pressured environment
  • Proactive, confident, coupled with strong verbal and written skills
  • Personable, fun, team oriented 

SNAKEHIVE CULTURE

  • Energetic – we make change happen   
  • Curious - we are eager to question, know and learn   
  • Challenging - we question ourselves and others to find a better way   
  • Collaborative – working together brings high performance   
  • Optimistic - we believe in our ability to succeed   
  • Innovative - we are forward thinking and original  

As part of a small, fast growing team you will need to learn quickly, have a can-do attitude and be willing to take on lots of different and varied responsibilities.

To apply to this role please email hello@snakehive.co.uk with a copy of your CV with the subject line: 
E-Commerce Operations Assistant    

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