E-commerce Supply Chain Co-Ordinator

Dorking, Surrey

Reports to: Operations Manager

Hours: Full Time, Permanent

SNAKEHIVE is a British brand designing phone cases and accessories for everyday life, built on thoughtful design and exceptional craftsmanship. Our products are at the heart of our business - we source, design and work with quality manufacturing partners to offer only the highest quality products to our customers.

With new challenges everyday this is an incredible opportunity to work in a fast paced e-commerce company in an exciting product area. You will need to have a passion for working in e-commerce and a fun and energetic culture. 

OVERALL JOB PURPOSE - To develop and control the E-commerce end to end supply chain to enable current and future growth in existing and new markets. With a main focus on minimising shortages, effective management of costs and efficiency of operations.  


Own the end to end Supply Chain 

Develop, implement and manage an effective strategy to ensure timely delivery of all products, minimise shortages and reduce costs (having the right stock, at the right time, in the right place)

Build and develop effective relationships with suppliers and research opportunities with new suppliers

Negotiate key terms with suppliers for new products and regularly review terms for existing products

Implement effective quality control and supplier systems to drive high performance across all operational processes

Implement effective supply chain strategy to ensure scalability for current and future growth

Resolve all critical supplier and product quality issues and implement strategies to avoid issue reoccurring

Work with other teams to monitor and improve product and operational reliability 

Create, drive and manage robust KPIs to ensure exceptional performance. 

Compile Management Information reports as required – using Domo and other software tools  

The role will involve travel (UK and abroad) to visit suppliers and other third parties as required


Essential Skills & Knowledge 

  • Understands and has proven experience of how to manage the supply chain (1 year experience minimum)
  • Commercial mind-set, able to understand the financial impact of different initiatives 
  • Pragmatic and flexible approach to delivery 
  • Strong team working and project management skills combined with ability to work as part of a cross functional team 
  • Proficiency in English language – spoken and written
  • Proficiency in Excel and IT systems

Personal Qualities 

  • Results oriented and driven, with a track record for delivering to plan 
  • Hands-on approach 
  • Flexibility to adapt quickly to changing circumstances
  • Able to prioritise and identify solutions in a timely manner
  • Clear and logical thinker with a strong numerical ability and commercial awareness 
  • Curious in nature and always looking to question, learn, and look for better ways to do things 
  • Relish working in a small company with a fast paced environment 
  • Proactive, confident, coupled with strong verbal and presentation skills 
  • Personable, fun, team oriented 
  • Preferably university degree or equivalent


  • Energetic – we make change happen
  • Curious - - we are eager to question, know and learn 
  • Challenging - we question ourselves and others to find a better way 
  • Collaborative – working together brings high performance
  • Optimistic - we believe in our ability to succeed 
  • Innovative - we are forward thinking and original

To apply to this role please email careers@snakehive.co.uk with a copy of your CV with the subject line:  

E-commerce Supply Chain Co-Ordinator