FAQs

WHAT KINDS OF MOBILE PHONE CASES DO YOU OFFER?

We specialise in premium leather accessories, originating with our ever-popular, Vintage Leather Wallet. Believing it’s what’s inside that counts, we handcraft authentic accessories with your lifestyle in mind. Dynamically designed to fit your mobile phone, our cases are durable and stylish. The Vintage Leather Wallet features storage for cards and cash, a stand function, and magnetic clasp. If a phone and a wallet had a baby, this would be it.

WHAT IF MY PHONE IS NOT LISTED ON THE WEBSITE?

If you’ve bought the latest phone model and can’t see it featured on our website, never fear, we may have it in production. Always keeping an eye on market trends, we tend to feature new model designs soon after the maker’s launch. As a small business, we may not design cases for every phone model. If you really think we should be producing something for your new phone, our product development team love feedback and may look to designing it in the future. Any input, then drop us a line here .

HOW DO I CLEAN MY SNAKEHIVE LEATHER ACCESSORY?

We recommend that you carefully wipe the cover with a nubuck or similar soft cloth using a circular motion. Brush with a nubuck brush to remove dirt and dust. Spray with a nubuck cleaner, from leather retailers or online, and work well into the leather. Allow to dry thoroughly and then use brush to restore the nap to its original condition.

WHAT IS YOUR RETURNS POLICY?

We offer a 30 day returns policy if items are returned in an unused condition.

DO YOU OFFER ANY PRODUCT GUARANTEES?

We offer a 12-month manufacturing defect warranty on all our accessories.

CAN I HAVE MY ACCESSORY PERSONALISED?

Go ahead, make it your own! We offer a personalisation service on lots of our leather accessories, across a range of styles. To customise your accessory, simply add your personal details on the product purchase page. Only two initials are suggested to create your own personalised accessory, but if you really wanted more then contact us for advice. If you encounter any issues, please contact us .

How long will it take to receive my order?

We send out all our orders to UK addresses by Royal Mail First Class post. Any items ordered before 4pm from Monday to Friday will be posted out the same day. UK orders should arrive within 1-3 working days.

We send out all international orders by DHL GlobalMail. Any items ordered before 3pm (GMT) from Monday to Friday will be posted out the same day. For delivery times and services available, please see our delivery info here.

What should I do if my order doesn’t arrive?

Please allow 10 working days for UK orders to arrive and up to 15 working days for orders within the EU. For those countries outside the EU deliveries can take longer as orders have to be processed through Customs. If for any reason your order does not arrive within these timeframes please email our customer services team at sales@snakehive.co.uk.

Do you deliver overseas?

Yes, we are a worldwide supplier of mobile and tablet cases and to date have shipped to over 100 countries! Please do allow extra time for goods to arrive when ordering from abroad, especially for deliveries to addresses outside Europe.

Will I be liable for Customs duty?

If you are outside the European Union, we complete the relevant Custom labels. As our products are typically valued at less than £25, there is normally no Customs duty to pay. Larger orders might be liable to Customs duty depending on the destination country.

How much is overseas delivery?

Absolutely nothing! We offer fast and free worldwide shipping, with an additional tracking option soon to be available.

What payment methods do you accept?

Currently we accept online payment by Credit cards, Debit cards and Paypal.

Can you take payments over the phone?

We cannot currently take payment over the phone.

How do I know my payment is safe and secure?

All payments made on our website are safe and secure. We only work with established and trusted payment gateways, to guarantee the security of all payments made on our site.

Can I cancel or an amend an order?

We are able to action amendments and cancellations provided you inform us prior to dispatch. Please contact us at sales@snakehive.co.uk if you wish to cancel or amend an order. Alternatively call us on 01306 742775 during business hours. (10.00 -17.00 Monday to Friday)

Do you provide a Warranty?

Yes, we currently offer a 12 month manufacturing defect warranty for all cases purchased on our website. For more information around the Snakehive Warranty, please click here .

What if I receive a faulty item?

In the rare event a faulty item is received please contact sales@snakehive.co.uk providing the details of the fault and a picture where possible. We will be happy to dispatch a replacement item.

What if I have ordered and received the incorrect item?

We do ask that you check your order carefully before confirming it, as some phone models do have very similar names. As the cases are designed for specific phone models, they are not transferable between phone models - for example, the charging or camera openings might be in a different location. We will be happy to exchange an incorrect item for the correct item on safe return to us - you will be required to pay for the return postage costs.

I have ordered the correct item but received an incorrect item?

In this case, we will be happy to send out the correct item and will enclose a Stamped Addressed Envelope for you to return the incorrect item back to us. (No charge would apply)

How do I get a refund?

We offer a no quibble money back guarantee on all unwanted items returned to us within 30 days in an unused condition. In the first instance, please contact us at sales@snakehive.co.uk if you wish to return an item. In these circumstances, you will be required to pay for the return postage costs.

I received a discount code, where and how can I use this?

Any discount codes are applied at the end checkout stage. Please note that discount codes cannot currently be used in conjunction with items on sale.

Can you supply my company with a large number of cases?

We currently supply a range of small and medium companies with our mobile phone cases. If you are interested in placing a bulk order for your company please do contact us.

Can you supply VAT invoices?

We will be happy to enclose a VAT invoice with all business orders on request.

Can I make a bulk order or work with the Snakehive brand?

We are very happy to discuss any large quantity orders or partnership opportunities. Please email sales@snakehive.co.uk and we will be happy to assist.

Why should I place an order with Snakehive?

We are a family run company who offer stylish branded mobile phone and tablet leather cases at unbeatable value. We pride ourselves on our excellent customer care and always offer a quick response to all orders and queries.

Where can I read reviews about Snakehive?

We have included reviews on our service and products throughout our website and you can also view our reviews through the Reviews.co.uk logo found on the right hand side of the site.

What is your VAT and Company Registration number?

Our VAT number is: 167386667 and Company Registration Number is: 8246737