Returns Policy

For your peace of mind we offer a no quibble money back guarantee on all unwanted items returned to us within 14 days of purchase in an unused condition.

Upon receipt of the the returned item the refund will be processed within 48 hours.

Each product also comes with a 12 month warranty against manufacturing fault. We will replace the faulty item upon return, as well as refunding you the return postage cost.

Please contact us at if you have any questions or wish to return or exchange an item.

For any item that needs to be returned to us, please click the link below and print and enclose the completed form with your return.

Snakehive Returns Authorisation Form



FREE First Class UK Delivery on all products.

We pride ourselves on our customer service and all orders received before 4pm Monday to Friday are processed and mailed the same day.  All items are posted first class with Royal Mail and should arrive the next working day.


For our international customers we deliver around the world and the shipping cost is quoted in the shopping cart once you have selected an item.
Any queries on postage or delivery please contact us at