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UK DELIVERY

Please allow an extra 1-2 working days for personalised orders.

If your order is placed before 3pm Monday – Friday using a Royal Mail shipping method, your order will be processed and mailed the same day (excluding Bank Holidays).

If your order is placed before 3pm Monday – Friday using a UPS shipping method, your order will be processed and mailed the same day (excluding Bank Holidays)

If you have ordered one of our Almost Perfect products, we are only able to ship these within the United Kingdom using our standard, Royal Mail untracked postage service.

If your shipping address is deemed as a Remote Location by our shipping partners, we reserve the right to cancel and refund your order in full.
Standard UK and Certain UK Territories Delivery
Where we deliver to Current Services Offered Price Delivery Time
United Kingdom Standard Untracked (Royal Mail) Free on orders over £30 Est. 2-4 Working Days
Standard Untracked (Royal Mail) 1.99 GBP on orders under £30 Est. 2-4 Working Days
Tracked 48 (Royal Mail) 2.99 GBP Est. 2-4 Working Days
Tracked 24 (Royal Mail) 3.99 GBP Est. 1-2 Working Days
Special Delivery (Royal Mail) 7.50 GBP Order by 3pm Monday -Friday for next day delivery (excluding Bank Holidays)
United Kingdom (Mainland Only) UPS Standard 4.99 GBP Order by 3pm Monday-Friday (exc. Bank Holidays) for same day dispatch. Est 1-2 Working Days

European Union

Due to the ongoing logistical challenges resulting from the Covid-19 pandemic and the UK's departure from the European Union, we are foreseeably unable to accept and fulfil orders from inside the European Union (including Ireland) on this website. We appreciate the inconvenience and are doing everything we can to correct this. If you are visiting us from the European Union and wish to make a purchase you are able to do so through our EU website here.

INTERNATIONAL DELIVERY

For our international customers, all orders received are processed and dispatched within 1-2 working days. Please allow extra time for international deliveries, with an additional two working days for personalised orders. Some international orders may be subject to additional delays. If your shipping address is deemed as a Remote Location by our shipping partners, we reserve the right to cancel and refund your order in full.

We are unable to ship our Almost Perfect products outside of the United Kingdom.

If you are visiting our website from the USA website, please place your order on our USA website here.

Any queries on postage or delivery please see the country list below or otherwise please contact us at sales@snakehive.co.uk

Standard Rest of World Delivery
Where we deliver to Tracked
Shipping times displayed at checkout
DHL Express
Shipping times displayed at checkout
Switzerland 6.00 GBP 14.00 GBP
Norway 6.00 GBP 14.00 GBP
Iceland 6.00 GBP 14.00 GBP
Canada 7.00 GBP 23.00 GBP
Australia & New Zealand N/A 23.00 GBP

In the USA?
Please visit our USA website:
www.snakehive.com



Snakehive Returns Policy

We hope you love your Snakehive products, but if, in the odd event you don't, in the UK we have a FREE no-quibble money-back guarantee on items returned to us within 30 days of purchase.

We reserve the right to refuse a refund / exchange if an item is returned to us in a damaged/used/unsalable/incomplete condition.

Please contact our Customer Care team at sales@snakehive.co.uk so that we can assist with your return.

Unfortunately, we cannot accept returns on unwanted personalised products. If you've used it or given it your personal branding, it's yours to keep.



We are unable to refund any extra postage costs paid at the time of placing your order, for any unwanted/incorrectly ordered items.

Once we receive your unused returned item, expect a refund or replacement to be processed within 3 - 5 working days.

Almost Perfect:

We have a 14-day fuss-free returns policy if your Almost Perfect product is returned in a saleable and near-perfect condition within 14 days of sale. Unfortunately, we cannot accept returns on unwanted personalised products. If you've used it or given it your personal branding, it's yours to keep. As pre-loved items, our extended returns window does not apply and we hope you’ll understand that we cannot offer a 12 month warranty or exchanges. If you still want to chat about returns, please contact us at sales@snakehive.co.uk and we’ll endeavour to be our smiley selves and help!

Tempered Glass Returns Policy

On first inspection, please check tempered glass product for any manufacturing defects. In the unlikely event that the tempered glass product has been dispatched with manufacturing defects please provide Snakehive customer service (sales@snakehive.co.uk) with photo evidence to help us determine if refund is possible. This will help speed up the claim’s status.

A refund/ exchange may be provided if the following are true; you have provided info/pictures of the product in question, you made claim immediately or within 3 days of products arrival, user error was not at fault. Such defects are defined as any; imperfections or flaws that are produced by a manufacturing error, items that peel off, come off, do not stick, break without reason or any impact.

No refunds or exchanges are accepted if user error is at fault. If Tempered Glass breaks during installation we cannot accept refunds or exchanges as product quality may have been compromised. This policy is in place to ensure we maintain our high quality standards and quality controls. It is important to note that the tempered glass screen protector may break if dropped and therefore should be used with care.

For any item that needs to be returned to us, please click the link below and print and enclose the completed form with your return.


Download Snakehive Returns Form


Any queries on postage or delivery please contact us at sales@snakehive.co.uk