LIFETIME WARRANTY

Your Snakehive Vintage Wallet will last a lifetime and we want the warranty to match!

We now offer a Limited Lifetime Warranty* for purchases of any of the following items made after the 1st June 2023:

• Vintage Leather Wallet for Samsung Galaxy S21, S21 Plus, S21 Ultra, S21 FE, S22, S22 Plus, S22 Ultra, S23, S23 Plus, S23 Ultra.
• Vintage Leather Wallet for Samsung Galaxy A34 and A54.
• Vintage Leather Wallet for Apple iPhone 11, 11 Pro, 11 Pro Max, 12, 12mini, 12 Pro, 12 Pro Max, 13, 13mini, 13 Pro, 13 Pro Max, 14, 14 Plus,14 Pro, 14 Pro Max, 15, 15 Plus, 15 Pro, 15 Pro Max.
• Vintage Leather Wallet for Google Pixel 6, 6 Pro, 7, 7 Pro, 7a, 8, 8 Pro.
  

Lifetime Warranty is 25 years. The warranty covers your order from the original date of purchase only. 

If your product has been discontinued we will find a a satisfactory and suitable solution for you.

To get your item replaced under warranty please contact our Customer Care Team at sales@snakehive.co.uk following these steps:

1. Provide your order number

2. Please describe the defect

3. Please provide at least one high resolution photograph 

If the warranty is deemed valid we will send out an identical replacement product within 5 business days.

Product Care:

Our cases are designed to protect your handset from scratches and small knocks. The leather we use is durable but not necessarily accident or damage proof. Avoid storing your case or using your case alongside sharp objects. Keep your case away from any fires, heat and where possible direct sunlight.

THE FINE PRINT:

The warranty covers your product purchase under the following conditions:

The Limited Lifetime Warranty Period for items purchased from Snakehive is twenty-five (25) years from the date of purchase. 

This warranty relates to manufacturing and workmanship. It does not cover any problem or damage to an item that is caused by or originates from: 

• Installation or application failures 
• Daily wear-and-tear* 
• Drops and falls 
• Liquid damage
• Intentional modifications or third-party repairs 
• Items not manufactured by Snakehive 
• Items not sold by Snakehive or our authorised resellers 
• Misuse or mishandling of the product 
• Theft or loss of the product
• Damage caused by improper use of the product​ 
• Damage caused by poor storage, burns, solvents, animals, exposure to extreme temperatures or natural phenomena 
• Cosmetic damage to the product that occurs after product delivery
  
  

*Please note that the natural yellowing or whitening of the clear inner holder (inner TPU sitting within your Vintage Leather Wallet) over time is classified as daily wear and tear and not a material defect.

We are unable to offer an exchange or refund on personalised products unless the product itself is faulty.

Our products offer a great level of protection for your device. Our products are durable but not accident or damage proof. ​Avoid storing your product or using your case alongside sharp objects. Keep your product away from any fires, heat and where possible, direct sunlight.​

Snakehive will not be liable or responsible for any incidental, indirect or punitive damages arising from the use of our products.

This warranty covers faults in materials and workmanship and doesn't apply if damage is caused by unreasonable use or neglect, normal wear and tear, or if you change your mind.

In order to claim your replacement under Lifetime Warranty you will need to have purchased your Snakehive Case through our Website or our Ebay or Etsy Stores.


This Warranty is valid only in the UK.

If your product was gifted to you, please note that you will need the original order number for any warranty claims so that we can process your request. This warranty only applies to the original recipient of the product.

Snakehive reserves the right at any time, at its sole discretion, without liability to you or any third party, to modify, suspend or terminate this warranty.

Promotional items (those sent for the purpose of carrying out reviews, videos, etc.) and complimentary items (those sent by our Customer Care team as a goodwill exception) are not covered by this warranty.

The Snakehive warranty sits alongside applicable consumer protection law.

12 MONTH WARRANTY

As part of the Snakehive Guarantee, all Snakehive Metro leather phone cases and Essential Collection products purchased directly from Snakehive are eligible for a twelve-month manufacturing warranty from date of original purchase to offer you extra peace of mind. All Vintage Leather Wallets NOT included in our Lifetime Warranty are also aligible for our 12 month warranty.

We offer a six-month manufacturing warranty on our Apple Watch Straps and Apple Air Tag Cases from date of original purchase.

We do not offer a manufacturing warranty on our Almost Perfect products or on our tempered glass screen protectors.

Our warranty covers your order from the original date of purchase under the following conditions:

1. Any defect due to a genuine manufacturing fault causing the case to become unfit for purpose.

2. You are the original purchaser of a product from the Snakehive website. (Email order confirmation required)

3. Radstow Group Ltd (Snakehive) is still actively trading in the UK.

Conditions under which warranty is not valid:
1. General wear and tear.
2. Accidental damage, including misuse and improper care taken with the product.
3. Alterations made to the product or repair work made by purchaser or third party.

If you have been issued a replacement product under warranty, the replacement will not be covered by the warranty unless you are claiming within 6 or 12 months of the original purchase date, depending on the product that you have ordered as stated above. The warranty covers your order from the original date of purchase only. 

To claim under warranty, please contact our customer care team at sales@snakehive.co.uk with your order details and high resolution photographic evidence of the manufacturing fault. It may be necessary to return the case to us for inspection. If the warranty is deemed valid, we will send out an identical replacement product within 5 working days.​

Our products offer a great level of protection for your device. Our products are durable but not accident or damage proof. ​Avoid storing your product or using your case alongside sharp objects. Keep your product away from any fires, heat and where possible, direct sunlight.​

Snakehive will not be liable or responsible for any incidental, indirect or punitive damages arising from the use of our products.

If your product was gifted to you, please note that you will need the original order number for any warranty claims so that we can process your request. This warranty only applies to the original recipient of the product.​

Extended Two Year Warranty:

Extended two year warranty applies to the following products only, purchased directly from Snakehive or via our official selling channels on Amazon, Etsy or Ebay:

Vintage Leather Wallet:

• Apple iPhone SE 2020 / SE 2022
• Samsung Galaxy  A52 / A52s, A53 Series

Vintage Leather Back Case:

• Apple iPhone 14,15 Series

Metro Leather Case:

Apple iPhone 7 / 8, 11 / XR, SE 2020 / 2022, 12, 13, 14,15 Series

Samsung Galaxy S21 Series, S22 Series, S23 Series

Google Pixel 6 Series, Google Pixel 7 Series, Google Pixel 8 Series.

T&Cs for Extended Warranty

• Extended two-year warranty must be signed up for within 30 days of purchase: Warranty Claim – Snakehive Claim
• Any future orders of the above listed products using the same email address used to register your original warranty will also be covered under our extended two year warranty. Please contact us if you have any enquiries regardingsales@snakehive.co.uk​
• The two year warranty will only be valid once you have received a warranty confirmation email from us. If you have not received this email within seven days of filling out this form, please contact our customer care team sales@snakehive.co.uk​
• Your product warranty is registered directly with us, Snakehive, the manufacturer, and not with any other selling channel such as Amazon, Etsy or Ebay. Please contact us directly with any warranty sales@snakehive.co.uk ​
• If you have been issued a replacement product under warranty, the replacement will not be covered by the 24 month warranty unless you are claiming within 24 months of the original purchase date. The 24 month warranty covers your order from the original date of purchase only. 

The warranty covers your product purchase under the following conditions:​

1. Any defect due to a genuine manufacturing fault causing the case to become unfit for purpose.
2. You are the original purchaser of the product from Snakehive.
3. Radstow Group Ltd (Snakehive) is still actively trading in the UK.​

• Conditions under which the warranty is not valid:​

1. General wear and tear, including any marks and stains.​
2. Accidental damage, including misuse and improper care taken with the product.
3. Alterations made to the product or repair work made by purchaser or third party.​

• To claim under warranty, please contact our customer care team at sales@snakehive.co.ukwith your order details and photographic evidence of the manufacturing fault. It may be necessary to return the case to us for inspection. If the warranty is deemed valid, we will send out an identical replacement product within 5 working days