LIFETIME WARRANTY Your Snakehive Vintage Wallet will last a lifetime and we want the warranty to match! The Limited Lifetime Warranty* is 25 years. The warranty covers your order from the original date of purchase only. If your product has been discontinued we will find a satisfactory and suitable solution for you. Our lifetime warranty covers: Vintage Leather Wallet: Apple iPhone 14, 15, 16 Series Samsung Galaxy S23, S24. S25 Series Google Pixel 8 and 9 Series PRODUCT CARE: Our cases are designed to protect your device from scratches and small knocks. The leather we use is durable but not necessarily accident or damage proof. Avoid storing your case or using your case alongside sharp objects. Keep your case away from any fires, heat and where possible direct sunlight. THE FINE PRINT: Our warranty covers your order from the original date of purchase (exclusively for purchases made after 1st June 2023) under the following conditions: 1. Any defect due to a genuine manufacturing fault causing the case to become unfit for purpose. 2. You are the original purchaser of a product from the Snakehive website. (Email order confirmation required) 3. Radstow Group Ltd (Snakehive) is still actively trading in the UK. The Limited Lifetime Warranty* is 25 years. The warranty covers your order from the original date of purchase only. This warranty relates to manufacturing and workmanship. It does not cover any problem or damage to an item that is caused by or originates from: Installation or application failures Daily wear-and-tear* Drops and falls Liquid damage Intentional modifications or third-party repairs Items not manufactured by Snakehive Items not sold by Snakehive or our authorised resellers Misuse or mishandling of the product Theft or loss of the product Damage caused by improper use of the product Damage caused by poor storage, burns, solvents, animals, exposure to extreme temperatures or natural phenomena Cosmetic damage to the product that occurs after product delivery *Please note that the natural yellowing or whitening of the clear inner holder (inner TPU sitting within your Vintage Leather Wallet) over time is classified as daily wear and tear and not a material defect. We are unable to offer an exchange or refund on personalised products unless the product itself is faulty. Snakehive will not be liable or responsible for any incidental, indirect or punitive damages arising from the use of our products. This warranty covers faults in materials and workmanship and doesn't apply if damage is caused by unreasonable use or neglect, normal wear and tear, or if you change your mind. In order to claim your replacement under Lifetime Warranty you will need to have purchased your Snakehive Case through our UK Website or our Ebay or Etsy Stores. This Warranty is valid only in the UK. If your product was gifted to you, please note that you will need the original order number for any warranty claims so that we can process your request. This warranty only applies to the original recipient of the product. Snakehive reserves the right at any time, at its sole discretion, without liability to you or any third party, to modify, suspend or terminate this warranty. Promotional items (those sent for the purpose of carrying out reviews, videos, etc.) and complimentary items (those sent by our Customer Care team as a goodwill exception) are not covered by this warranty. The Snakehive warranty sits alongside applicable consumer protection law.

As part of the Snakehive Guarantee, all Snakehive Vintage Accessories and selected Metro Collection accessories purchased directly from Snakehive are eligible for a twelve-month manufacturing warranty from date of original purchase to offer you extra peace of mind. We do not offer a manufacturing warranty on our Almost Perfect products or on our Tempered Glass Screen Protectors. PRODUCT CARE: Our products offer a great level of protection for your device. Our products are durable but not accident or damage proof. Avoid storing your product or using your case alongside sharp objects. Keep your product away from any fires, heat and where possible, direct sunlight. THE FINE PRINT: Our warranty covers your order from the original date of purchase under the following conditions: 1. Any defect due to a genuine manufacturing fault causing the case to become unfit for purpose. 2. You are the original purchaser of a product from the Snakehive website. (Email order confirmation required) 3. Radstow Group Ltd (Snakehive) is still actively trading in the UK. The Limited Lifetime Warranty* is 25 years. The warranty covers your order from the original date of purchase only. This warranty relates to manufacturing and workmanship. It does not cover any problem or damage to an item that is caused by or originates from: Installation or application failures Daily wear-and-tear* Drops and falls Liquid damage Intentional modifications or third-party repairs Items not manufactured by Snakehive Items not sold by Snakehive or our authorised resellers Misuse or mishandling of the product Theft or loss of the product Damage caused by improper use of the product Damage caused by poor storage, burns, solvents, animals, exposure to extreme temperatures or natural phenomena Cosmetic damage to the product that occurs after product delivery *Please note that the natural yellowing or whitening of the clear inner holder (inner TPU sitting within your Vintage Leather Wallet) over time is classified as daily wear and tear and not a material defect. We are unable to offer an exchange or refund on personalised products unless the product itself is faulty. Snakehive will not be liable or responsible for any incidental, indirect or punitive damages arising from the use of our products. This warranty covers faults in materials and workmanship and doesn't apply if damage is caused by unreasonable use or neglect, normal wear and tear, or if you change your mind. If you have been issued a replacement product under warranty, the replacement will not be covered by the warranty unless you are claiming within 6 or 12 months of the original purchase date, depending on the product that you have ordered as stated above. The warranty covers your order from the original date of purchase only. If your product was gifted to you, please note that you will need the original order number for any warranty claims so that we can process your request. This warranty only applies to the original recipient of the product. In order to claim your replacement under 12 Month Warranty you will need to have purchased your Snakehive Case through our UK Website, our Ebay, Etsy or Amazon stores.

Warranty Information

A few notes to help you navigate our policies

A select few products from our Vintage Leather Wallet Collection are eligible for our Lifetime Warranty. Check if yours is covered below.

All our Products not covered by Lifetime Warranty are covered by 12 Month Manufacturing Warranty. Except our Tempered Glass Screen Protectors and our 'Almost Perfect' Collection.

On some of our products, the 12 month manufacturing Warranty can be extended to 2 Years. Check if your product is eligible for our extended 2 Year Warranty and apply using the leaflet included in your product.

We offer a six-month manufacturing warranty on our Apple Watch Straps and Apple Air Tag Cases from date of original purchase.

If you have any questions please contact our friendly Customer Care Team at sales@snakehive.co.uk

explore our warranty

Lifetime Warranty

LIFETIME WARRANTY

Your Snakehive Vintage Wallet will last a lifetime and we want the warranty to match!

The Limited Lifetime Warranty* is 25 years. The warranty covers your order from the original date of purchase only.

If your product has been discontinued we will find a satisfactory and suitable solution for you.

Our lifetime warranty covers:

Vintage Leather Wallet:

Apple iPhone 14, 15, 16 Series

Samsung Galaxy S23, S24. S25 Series

Google Pixel 8 and 9 Series

PRODUCT CARE:

Our cases are designed to protect your device from scratches and small knocks. The leather we use is durable but not necessarily accident or damage proof. Avoid storing your case or using your case alongside sharp objects. Keep your case away from any fires, heat and where possible direct sunlight.

THE FINE PRINT:

Our warranty covers your order from the original date of purchase (exclusively for purchases made after 1st June 2023) under the following conditions:

1. Any defect due to a genuine manufacturing fault causing the case to become unfit for purpose.

2. You are the original purchaser of a product from the Snakehive website. (Email order confirmation required)

3. Radstow Group Ltd (Snakehive) is still actively trading in the UK.

The Limited Lifetime Warranty* is 25 years. The warranty covers your order from the original date of purchase only.

This warranty relates to manufacturing and workmanship. It does not cover any problem or damage to an item that is caused by or originates from:

Installation or application failures
Daily wear-and-tear*
Drops and falls
Liquid damage
Intentional modifications or third-party repairs
Items not manufactured by Snakehive
Items not sold by Snakehive or our authorised resellers
Misuse or mishandling of the product
Theft or loss of the product
Damage caused by improper use of the product
Damage caused by poor storage, burns, solvents, animals, exposure to extreme temperatures or natural phenomena
Cosmetic damage to the product that occurs after product delivery

*Please note that the natural yellowing or whitening of the clear inner holder (inner TPU sitting within your Vintage Leather Wallet) over time is classified as daily wear and tear and not a material defect.

We are unable to offer an exchange or refund on personalised products unless the product itself is faulty.

Snakehive will not be liable or responsible for any incidental, indirect or punitive damages arising from the use of our products.

This warranty covers faults in materials and workmanship and doesn't apply if damage is caused by unreasonable use or neglect, normal wear and tear, or if you change your mind.

In order to claim your replacement under Lifetime Warranty you will need to have purchased your Snakehive Case through our UK Website or our Ebay or Etsy Stores.

This Warranty is valid only in the UK.

If your product was gifted to you, please note that you will need the original order number for any warranty claims so that we can process your request. This warranty only applies to the original recipient of the product.

Snakehive reserves the right at any time, at its sole discretion, without liability to you or any third party, to modify, suspend or terminate this warranty.

Promotional items (those sent for the purpose of carrying out reviews, videos, etc.) and complimentary items (those sent by our Customer Care team as a goodwill exception) are not covered by this warranty.

The Snakehive warranty sits alongside applicable consumer protection law.

12 Month Warranty

As part of the Snakehive Guarantee, all Snakehive Vintage Accessories and selected Metro Collection accessories purchased directly from Snakehive are eligible for a twelve-month manufacturing warranty from date of original purchase to offer you extra peace of mind.

We do not offer a manufacturing warranty on our Almost Perfect products or on our Tempered Glass Screen Protectors.

PRODUCT CARE:

Our products offer a great level of protection for your device. Our products are durable but not accident or damage proof. Avoid storing your product or using your case alongside sharp objects. Keep your product away from any fires, heat and where possible, direct sunlight.

THE FINE PRINT:

Our warranty covers your order from the original date of purchase under the following conditions:

1. Any defect due to a genuine manufacturing fault causing the case to become unfit for purpose.

2. You are the original purchaser of a product from the Snakehive website. (Email order confirmation required)

3. Radstow Group Ltd (Snakehive) is still actively trading in the UK.

The Limited Lifetime Warranty* is 25 years. The warranty covers your order from the original date of purchase only.

This warranty relates to manufacturing and workmanship. It does not cover any problem or damage to an item that is caused by or originates from:

Installation or application failures
Daily wear-and-tear*
Drops and falls
Liquid damage
Intentional modifications or third-party repairs
Items not manufactured by Snakehive
Items not sold by Snakehive or our authorised resellers
Misuse or mishandling of the product
Theft or loss of the product
Damage caused by improper use of the product
Damage caused by poor storage, burns, solvents, animals, exposure to extreme temperatures or natural phenomena
Cosmetic damage to the product that occurs after product delivery

*Please note that the natural yellowing or whitening of the clear inner holder (inner TPU sitting within your Vintage Leather Wallet) over time is classified as daily wear and tear and not a material defect.

We are unable to offer an exchange or refund on personalised products unless the product itself is faulty.

Snakehive will not be liable or responsible for any incidental, indirect or punitive damages arising from the use of our products.

This warranty covers faults in materials and workmanship and doesn't apply if damage is caused by unreasonable use or neglect, normal wear and tear, or if you change your mind.

If you have been issued a replacement product under warranty, the replacement will not be covered by the warranty unless you are claiming within 6 or 12 months of the original purchase date, depending on the product that you have ordered as stated above. The warranty covers your order from the original date of purchase only.

If your product was gifted to you, please note that you will need the original order number for any warranty claims so that we can process your request. This warranty only applies to the original recipient of the product.

In order to claim your replacement under 12 Month Warranty you will need to have purchased your Snakehive Case through our UK Website, our Ebay, Etsy or Amazon stores.

Extended 2 Year Warranty

Extended Two Year Warranty:

Extended two year warranty applies to the following products only, purchased directly from Snakehive or via our official selling channels on Amazon, Etsy or Ebay:

Vintage Leather Wallet:

Apple iPhone SE 2020 / SE 2022, 11, 12, 13, 14, 15, 16 Series
Samsung Galaxy A54, A34, A52 / A52s, A53, S21, S22, S23, S24. S25 Series
Google Pixel 7, 8 and 9 Series

Metro Leather Cases and Wallets:

Apple iPhone 7 / 8, 11 / XR, SE 2020 / 2022, 12, 13, 14, 15, 16 Series

Samsung Galaxy S21 Series, S22 Series, S23, S24, S25 Series

Google Pixel 6 Series, Google Pixel 7, 8 and 9 Series.

THE FINE PRINT

Extended two-year warranty must be signed up for within 30 days of purchase: Warranty Claim – Snakehive Claim
Any future orders of the above listed products using the same email address used to register your original warranty will also be covered under our extended two year warranty. Please contact us if you have any enquiries at sales@snakehive.co.uk
The two year warranty will only be valid once you have received a warranty confirmation email from us. If you have not received this email within seven days of filling out this form, please contact our customer care team sales@snakehive.co.uk
Your product warranty is registered directly with us, Snakehive, the manufacturer, and not with any other selling channel such as Amazon, Etsy or Ebay. Please contact us directly with any warranty queries at sales@snakehive.co.uk
If you have been issued a replacement product under warranty, the replacement will not be covered by the 24 month warranty unless you are claiming within 24 months of the original purchase date. The 24 month warranty covers your order from the original date of purchase only.

Need help?

Frequently Asked Questions

Can You Take Payments Over The Phone?

Unfortunately, we are unable to take payments over the phone. But if you need help with paying online, we’d be happy to walk you through the process. Simply give us a call.

Can I Bulk Buy Phone Cases For My Company Or Become A Wholesaler Of Your Snakehive Products?

Absolutely! We currently supply a range of small to medium companies with accessories. If you are interested in placing a bulk order for your company or would like to become a wholesaler then please do contact us.

Can You Supply Vat Invoices?

Yes, we can enclose a VAT invoice with all business orders on request. Our VAT number is: 167386667 and Company Registration Number is: 8246737

Do You Offer A Warranty On Snakehive Products?

A select few products from our Vintage Leather Wallet Collection are eligible for our Lifetime Warranty. Check if yours is covered on this page.
All our Products not covered by Lifetime Warranty are covered by 12 Month Manufacturing Warranty. Except our Tempered Glass Screen Protectors and our 'Almost Perfect' Collection.

Free delivery ON ALL uk ORDERS OVER £30

personalisation on selected leather products

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