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Frequently Asked Questions

Snakehive Products

What styles of mobile phone cases do you offer?
We offer a range of different leather and real wood cases to suit all needs and purposes. Each case has been designed to ensure they are sleek, stylish and offer good protection. All our mobile phone cases are embossed with the Snakehive logo. 
What if my phone is not listed on the website?

We provide a wide range of leather and real wood phone and tablet cases and are continuously expanding the range available. All items listed on our website are those we currently have available for sale.

Caring for your Snakehive Vintage/flip cover:

We recommend that you carefully wipe cover with a nubuck or similar soft cloth using a circular motion. Brush with a nubuck brush to remove dirt and dust. Spray with a nubuck cleaner, from leather retailers or online, and work well into the leather. Allow to dry thoroughly and then use brush to restore he nap to its original condition.

Do you offer any product guarantees?
We offer a 12 month manufacturing defect warranty on all our mobile phone and tablet cases.
Do you offer personalised cases?
We have recently introduced a personalisation service for a number of our cases - this will initially be rolled out across the most popular cases in our Vintage Collection.
How do I fit my phone into the Leather Flip case?

When you receive your leather flip case please insert your mobile phone into the frame from the bottom edge and the top then clicks into place securely. Once inserted it should not be necessary to remove the phone but to do so pull up the top clip and gently slide the phone from the frame.

Postal Service

How long will it take to receive my order?
We send out all our orders to UK addresses by Royal Mail First Class post. Any items ordered before 4pm from Monday to Friday will be posted out the same day. UK orders should arrive within 1-3 working days.
What should I do if my order doesn’t arrive?
Please allow 7 working days for UK orders to arrive and up to 14 working days for orders within the EU. For those countries outside the EU deliveries can take longer as orders have to be processed through Customs. If for any reason your order does not arrive within these timeframes please email our operations team at sales@snakehive.co.uk.
Do you deliver overseas?

Yes, we are a worldwide supplier of mobile and tablet cases and to date have shipped to over 100 countries! Please do allow extra time for goods to arrive when ordering from abroad, especially for deliveries to addresses outside Europe.

Will I be liable for Customs duty?
If you are outside the European Union, we complete the relevant Custom labels. As our products are typically valued at less than £25, there is normally no Customs duty to pay. Larger orders might be liable to Customs duty depending on the destination country.
How much is overseas delivery?

Absolutely nothing! We offer fast and free worldwide shipping, with an additional tracking option soon to be available.

Payments, Exchanges and Refunds

What payment methods do you accept?
Currently we accept online payment by Credit cards, Debit cards and Paypal.
Can you take payments over the phone?
We cannot currently take payment over the phone.
How do I know my payment is safe and secure?

All payments made on our website are safe and secure. We only work with established and trusted payment gateways, to guarantee the security of all payments made on our site.

Can I cancel or an amend an order?

We are able to action amendments and cancellations provided you inform us prior to dispatch. Please contact us at sales@snakehive.co.uk if you wish to cancel or amend an order. Alternatively call us on 01306 742775 during business hours. (10.00 -17.00 Monday to Friday) 

Do you provide a Warranty?
Yes, we currently offer a 12 month warranty for all cases purchased on our website. For more information around the Snakehive Warranty, please click here.
What if I receive a faulty item?
In the rare event a faulty item is received please contact sales@snakehive.co.uk providing the details of the fault and a picture where possible. We will be happy to dispatch a replacement item.
What if I have ordered and received the incorrect item?

We do ask that you check your order carefully before confirming it, as some phone models do have very similar names. As the cases are designed for specific phone models, they are not transferable between phone models - for example, the charging or camera openings might be in a different location.

We will be happy to exchange an incorrect item for the correct item on safe return to us - you will be required to pay for the return postage costs.

I have ordered the correct item but received an incorrect item?
In this case, we will be happy to send out the correct item and will enclose a Stamped Addressed Envelope for you to return the incorrect item back to us. (No charge would apply)
How do I get a refund?

We offer a no quibble money back guarantee on all unwanted items returned to us within 14 days in an unused condition. In the first instance, please contact us at sales@snakehive.co.uk if you wish to return an item. In these circumstances, you will be required to pay for the return postage costs.

I received a discount code, where and how can I use this?

Any discount codes are applied at the end checkout stage. Please note that discount codes cannot currently be used in conjunction with items on sale.

Business Customers

Can you supply my company with a large number of cases?
We currently supply a range of small and medium companies with our mobile phone cases. If you are interested in placing a bulk order for your company please do contact us.
Can you supply VAT invoices?
We will be happy to enclose a VAT invoice with all business orders on request.
Can I make a bulk order or work with the Snakehive brand?

We are very happy to discuss any large quantity orders or partnership opportunities. Please email sales@snakehive.co.uk and we will be happy to assist.

Company Details

Why should I place an order with Snakehive?
We are a family run company who offer stylish branded mobile phone and tablet leather cases at unbeatable value. We pride ourselves on our excellent customer care and always offer a quick response to all orders and queries.
Where can I read reviews about Snakehive?
We have included reviews on our service and products throughout our website and you can also view our reviews through the Reviews.co.uk logo found on the right hand side of the site.
What is your VAT and Company Registration number?

Our VAT number is: 167386667 and Company Registration Number is: 8246737

If you have any further questions which are not listed please do email sales@snakehive.co.uk and we will be happy to answer them promptly.