Returns Portal

Please use the email address you used at checkout and your order number to begin your return.

Note: Your order number will start with #3 and be 6 digits long (for example, #312345).

Prepaid Returns Labels are issued Monday–Friday, 10:00 AM–4:00 PM.
Requests made after hours or on weekends will be sent on the next working day.

If you have any questions or need help, our Customer Service team will be happy to assist. You can email us at sales@snakehive.co.uk.