As part of the Snakehive Guarantee all products purchased after May 2nd 2017, solely from the Snakehive website are now automatically eligible for a 12 month warranty from date of purchase to offer you that extra peace of mind when shopping with Snakehive. For purchases made before May 2nd 2017, our previous standard 3 month guarantee applies.
The warranty covers your product purchase under the following conditions:
Conditions under which the warranty is not valid:
Please contact us quoting your order number and detailing the particular defect. Please provide photo evidence where possible. It may be necessary to return the case to us for inspection.
If the warranty is deemed valid we will send out an identical replacement product within 5 business days.
Our cases are designed to protect your handset from scratches and small knocks. The leather we use is durable but not necessarily accident or damage proof. Avoid storing your case or using your case alongside sharp objects. Keep your case away from any fires, heat and where possible direct sunlight.